CONTACT
Get in touch with 2TierTravel
One email address for everything membership-related: support@2tiertravel.com.
Membership and billing
Trial questions, being charged, cancelling, updating your card or getting a receipt — email support@2tiertravel.com. You can also do all of these yourself from your Profile.
Changes to a booking you have made
Your booking contract is with the travel provider named on your booking confirmation, so contact them first for changes, cancellations and refunds — they are the merchant of record for the booking. If you cannot reach them, email us and we will help you chase it.
Complaints and escalations
We aim to acknowledge complaints within 3 working days and give a full response within 14 days. If you are not satisfied with our answer, our complaints page explains how to escalate, including independent routes and the data-protection authorities.
Where to find answers faster
- FAQs — rates, trial, charges, cancellation and booking protection.
- How it works — what membership covers and how bookings are fulfilled.
- Membership — prices, what is included and what happens on day 15.
- Privacy notice — how we handle your data and your rights.