2TierTravel questions, answered plainly

Our travel providers offer some rates only to closed member groups rather than publishing them openly. As a member you can search and book those rates.

Yes. Start your free trial and search real trips; you won't be charged until day 15.

No. Member rates are often lower than public prices but not always. We show you the comparison so you can decide.

Full access to member rates on hotels, car hire and activities, plus Ask Alex and country guides.

On day 15, unless you cancel. We'll email you a reminder 3 days before your trial ends.

From your Profile in a few clicks, any time. No phone calls or forms.

Yes. Bookings are made from your own account, so you can arrange hotels, resort stays, car hire and activities for the people travelling with you. Membership itself is personal to you and your household and cannot be shared or resold.

Your booking contract is with the travel provider named on your booking confirmation, not with 2TierTravel. That provider is the merchant of record for your booking: it takes the booking payment, issues your confirmation and handles changes, cancellations and refunds under its own terms, so contact them first. If you cannot reach them, email support@2tiertravel.com and we will help you chase it. 2TierTravel is a membership club, not a travel agent, and hotel-only bookings are not ATOL protected.

Membership is £9.99 per month or £99 per year in the UK, and €9.99 per month or €99 per year if you are in the eurozone. Every plan starts with a 14-day free trial.

Hotels, resort stays, car hire and activities. We do not sell flights or package holidays.

Member rates are typically up to 20% below the best publicly available price, but savings vary by booking. During your trial you can compare a member rate against any public site before you commit.

No. 2TierTravel is a membership club, not a travel agent or tour operator. Bookings are individual travel components supplied by third-party providers and are not covered by ATOL, ABTA, the Irish CAR travel-bond scheme or the EU Package Travel Directive unless the provider says otherwise at the point of booking. Comprehensive travel insurance is strongly recommended.

Your 14-day trial covers the cooling-off period in full. If you cancel before day 15 you pay nothing. After that, a monthly plan is not charged again at the next renewal, and annual plans are assessed case by case under our Terms.

Everything is self-serve from your Profile: update your payment method, download receipts, or end your membership. No phone call, email or contact form is required.

Ask Alex is our AI travel guide for 170+ countries — destinations, getting around, local healthcare systems, emergency numbers, pharmacies and insurance considerations. It is a travel guide, not a source of personal medical, legal or visa advice.

Free member guides that describe the healthcare system in each country — how care is accessed, emergency numbers, typical costs, insurance and pharmacy rules. They describe national systems, not advice for your personal situation.

Payments are taken securely by Stripe, which accepts major debit and credit cards plus Apple Pay and Google Pay where available. Card details are held by Stripe, never on our servers.

We collect only what is needed to run your membership and support you. We do not sell personal data. Your rights, retention periods and how to complain are set out in our Privacy notice.

Email support@2tiertravel.com. For anything about a specific booking, contact the travel provider named on your confirmation first — they hold the booking contract.